When Tech Support is Part of the Team

Holiday Fire Disaster

From the Transmitter Site, Broadcasters’ Desktop Resource, June 2010
by Dick Cleveland, Technical Services Director, Astral Media Radio Atlantic

A key decision when specifying equipment relates to Tech Support. Will the manufacturer stand behind their products under any and all circumstances? Here’s a bad situation where the outcome is exactly what we should expect to see.

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Steve Braley readying the J1000 for shipment.