2020 was a challenging year for everyone, and we at Nautel worked hard to keep you on the air no matter what. We’ve always taken pride in providing you with rock-solid transmitters, replacement parts and around-the-clock technical support assistance. We thank you for your confidence in us and look forward to serving you in 2021.
In 2020 our U.S. and Canadian manufacturing facilities shipped over 1,100 products, including 700+ transmitters. Our Customer Support team answered over 7,000 calls and handled over 6,100 cases. To provide you with worry-free transmission we also made some customer-focused process improvements. An example is our repair process which we streamlined for better notifications and turnaround time.
Nautel’s Customer Support team is available 24/7/365 and has over 200 years of experience. Please don’t hesitate to reach out if there is anything we can do to help you stay ‘On Air’, whether it is technical assistance, replacement parts or even replacement transmitters. You can reach Nautel Support toll free at 1.877.628.8353 (or +1.902.823.5100 internationally), via email at [email protected] or via the web at https://support.nautel.com/
Thank you for broadcasting, trust that we’re here to support you… because radio matters.