Nautel’s standard 48-month warranty provides excellent coverage and satisfies most customers’ needs. However, for customers who want extended coverage, Nautel offers one and two-year Extended Warranty Plans to cover electrical and mechanical repairs or replacements for all Nautel equipment.


The Extended Warranty Plan includes:


Extended Warranty Plans must be purchased prior to the expiration of original 48-month warranty. One-year Extended Warranty Plans add an additional year (12 months) of coverage after the end of the customer’s standard 48-month warranty. The two-year plan adds an additional two years (24 months). The Extended Warranty Plans cover only repairs done at Nautel’s facilities or by Nautel authorized personnel. Customers must ship faulty products back to Nautel, prepaid, and in the original package or in a package that provides equivalent protection. Nautel can choose to repair or replace equipment.

Purchasing a one or two-year Extended Warranty Plan

If the customer’s transmitter is still covered by its original 48-month Warranty period, the customer can contact Nautel by telephone, fax, mail or e-mail with the model number, serial number and date of purchase. Once the customer purchases an Nautel Extended Warranty Plan, the customer receives an extended warranty plan certificate, plan number, and a toll-free number (North America only) to call for any service-related issues.

Using the Extended Warranty Plan

Contact Nautel’s Canadian or U.S. service facility by phone fax, or email as soon as a problem occurs. The following will be required when contacting Nautel:

If Nautel’s service technicians are unable to solve the problem over the telephone, the customer will return the module or circuit board to a Nautel service facility. Nautel will provide a replacement.

North America Toll Free: 1.877.662.8835
International: +1.902.823.5131

North America Toll Free: 1.877.628.8353
[email protected]

International: +1.902.823.5100
[email protected]

India: +91 7042694841
india[email protected]