Manager, Customer Service

Nautel-Customer-Service-Andy-Berry

Andy Berry

Hackett’s Cove, NS

An explorer at heart, Andy has a passion for discovering new ways of enhancing the Customer Experience. He’s always ready to build strong partnerships and likes nothing better than helping out a friend.

 
 
 
 
Andy’s a family guy and spends most of his out of office time trying to keep up with his three girls and two labs.

Customer Service Technicians

Nautel-Customer-Service-Nelson-Bohorquez

Nelson Bohorquez

Quincy, IL

A science and technology buff, Nelson is also a real family man. He’s been married 26 years and has three children. An ideal day for Nelson would be spending time with his family in Myrtle Beach, SC, going on a long hike, then relaxing with some classical music.

Nautel-Customer-Service-Steve-Braley

Steve Braley

Bangor, ME

Having spent over 22 years with Nautel, Steve has seen it all. A devoted father of two, Steve can be found roller skating, going to movies or playing a video game with his family. Steve is an east coast guy through and through; he loves seafood, Stephen King novels and the Boston Red Sox.

Nautel-Customer-Service-Terry-Crouse

Terry Crouse

Hackett’s Cove, NS

This pizza lovin’ Montreal Canadiens fan has been with Nautel since 1996. An active sportsman, Terry likes to spend time enjoying hockey, football and golf. When not on the sports field you can find Terry touring around on his motorcycle.

Nautel-Customer-Service-Bachar-Dib

Bachar Dib

Hackett’s Cove, NS

Bachar brings over a decade of installation, operation and troubleshooting experience in transmitter and RF systems. An active member of the SBE and holder of a Bachelor of Science in Electronics, Bachar will focus on Middle East installations and service.

Nautel-Customer-Service-Joey-Kloss

Joey Kloss

Denver, CO

Joey has been in the broadcast field for 13+ years. Joey’s talents range from broadcast systems installation to specialized IT networking solutions. He is an alumni of the University of Colorado at Denver and his main passion is for the recording arts which brought him to the broadcast industry in 1999.

Nautel-Customer-Service-Scott-Macleod

Scott Macleod

Hackett’s Cove, NS

Scott joined Nautel in 1995 and has worked in engineering, product support and now customer service. A bit of a joker (do you believe he’s a grandfather?), Scott loves to play golf and plans on turning pro once he’s shaved 40 strokes off his handicap bringing him to par!

Nautel-Customer-Service-Ryan-Swinamer

Ryan Swinamer

Hackett’s Cove, NS

When we have a sports question…we go to Ryan. A real sports fan, Ryan counts skiing (both water and downhill), hockey and golf among his favorites. Ryan has three years of service with Nautel and can clear up any technical questions you may have.

Nautel-Customer-Service-Nelo-Toriaga

Nelo Toriaga

Albany, NY

Nelo joined the team in March, 2014 and brings 17+ years of broadcast and transmitter manufacturing experience. Married with a son and over a dozen cats, Nelo enjoys taking photos of nature and the great outdoors, and spends the Northeast’s cold winter months out on the frozen lakes ice fishing.


Customer Service Administrators

Nautel-Customer-Service-Wendy-Boutilier

Wendy Boutilier

Hackett’s Cove, NS

Wendy is celebrating 26 years of service with Nautel! Married with two teenage daughters, two cats and a little lap dog, life is always busy. Wendy tries to make time for reading, gardening and scrap booking…but not when the Toronto Maple Leafs are on TV!

Nautel-Customer-Service-Kandace-Gall

Kandace Gall

Hackett’s Cove, NS

Kandace has been with Nautel for three years. Married with a young daughter and two ‘furry’ children (Westies Piper and Brody), Kandace enjoys hanging out with family and friends, watching movies, scrap-booking, card-making, and watching her very active two-year old learn and grow.

Nautel-Customer-Service-Cathy-Ninos

Cathy Ninos

Hackett’s Cove, NS

A customer service specialist with over 12 years of service, Cathy is married with a daughter and two dogs. A fan of the great outdoors Cathy enjoys camping and hiking, and also counts figure skating (from the sidelines) and eating great Greek cuisine among her favorite non-work related activities.

Nautel-Customer-Service-Amanda-Hamlin

Amanda Wilcox

Bangor, ME

Amanda knows a thing or two about Nautel, she has been with us for 24 years! Plus her husband also works here. A mom to four children, two dogs and two cats, Amanda unwinds in the great outdoors – she enjoys camping, cross country skiing, hiking, kayaking and gardening.