“I didn’t hesitate to purchase another Nautel. Past experience with Nautel’s superior reliability and exemplary customer service made it a no-brainer.”
-Bruce Potterton, Chief Engineer
Nautel Goes the Extra Mile After a Wild Fire at KSGN
After a wild fire destroyed our transmitter building and all of its contents taking out four stations, I could have purchased any brand of transmitter I wanted as a replacement. But I didn’t hesitate to purchase another Nautel. Past experience with Nautel’s superior reliability and exemplary customer service made it a no-brainer.
I ordered a Nautel FM-5 and was not disappointed. Nautel bent over backwards and went the second mile to expedite the order as we needed it in time for an up-coming fundraiser. Nautel factory engineers even came in on a Canadian holiday to finish the final testing so that the transmitter would go out on time.
Nautel was able to arrange air shipment for about 25% less than any quote I could get on my own. The transmitter arrived two days ahead of schedule and installation in a temporary shelter went flawlessly. Out of the four stations at the site that was burned out, we were the first to get back on the air with full power!
Five years later the Nautel transmitter hasn’t missed a beat – 24/7 – no down time (except overnight).