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NTL-Kevin-Rodgers-CEO-Oct-2014

Spotlight on Kevin Rodgers, Nautel’s New CEO

 

What happens when a thriving company’s Director of Customer Service, Kevin Rodgers, takes over as President and CEO? The focus on the customer – which is already very strong – becomes even more intensive.

In addition to being a shareholder and board member of the company for many years, Kevin has long had “boots on the ground” in terms of the day-to-day operations of the company, especially when it comes to Nautel’s customer-driven processes. Kevin has been with Nautel for three decades, most recently serving as Director of Customer Service, where he grew the department to what it is today.

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Nautel-Customer-Service-Andy-Berry

What’s New in Customer Service?

 

In April, 2014, Andy Berry joined the Nautel support team as Manager, Customer Service. An explorer at heart, Andy has a passion for discovering new ways of enhancing the customer experience.

In this article, Andy outlines what’s new in customer service including the completion of Release 4.0 software for all major transmitter product lines, and the results of a recent Pulse Survey he conducted to check if customers really are enjoying the peace of mind that our brand promises.

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Ted-Coldwell-Software-Manager-Nautel

Ted’s Top 5 Reasons to Upgrade to Version 4.0

 

Has it been a while since you upgraded your transmitter software? The past year saw the release of version 4.0 software for all of our major transmitter product lines. This was the culmination of years of effort, including hundreds of enhancements.

If you haven’t upgraded to version 4, you’re missing out. Are you wondering why you should bother? Ted Coldwell, Nautel Software Manager, has compiled five reasons why he recommends upgrading to the latest software.

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Nautel-Continuous-Improvement-logo-150

How you benefit from Nautel Improvements to Existing Transmitters over the long-term

 

At Nautel, we’re 100% committed to continuous improvement. It permeates everything we do; from how we manage and finance the company, to how we approach design, to the investment we make in support including our philosophy of never discontinuing support on a product, ever.

We make long-term investments to enhance your experience in owning and operating a Nautel transmitter, and are committed to introducing substantial new functionality to already-installed Nautel transmitters.

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Nautel-Dennis-Covill

Spotlight on Nautel Founder Dennis Covill; Member of the Order of Canada

 

Nautel founder Dennis Covill has been appointed as a Member of the Order of Canada for his contribution to engineering and science. A pioneer in the transmitter industry, Covill used revolutionary technologies to design transmitters with smaller footprints, capabilities for redundancy, hot-swapping of modules, and other technologies now considered “basic” to the transmitter industry. Read the story behind how Covill created a culture of engineering excellence at Nautel, now one of the world’s leading companies in its field.

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NMI-Bangor-Company-Shot-sml

Major Investment Positions Nautel for Future Success

 

Nautel launched an extensive upgrade to production equipment at its Bangor, Maine manufacturing facility. These improvements help improve efficiency and capacity and poise the company for significant future growth. Decisions like this have allowed Nautel to nearly triple revenues and dramatically increase shipments in the past few years while maintaining the same factory footprints.

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Nautel-transmitter-purchase-physical-considerations

Physical Considerations When Buying a Transmitter

 

While a lot of focus is spent on comparing specifications, performance and efficiency when buying a new transmitter, Scott Marchand – Nautel’s FM Project Leader – highlights that there are many physical attributes of modern transmitter design that also deserve consideration.

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Nautel-Waves-Article-Quincy-Radio-Story

Radio Innovation Comes Full Circle in Quincy, IL

 

Here’s an interesting story about the reason behind the location of Nautel’s Quincy customer service office. Learn how the invention of the car radio ultimately leads Nautel to Quincy, IL many decades later.

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Nautel-IBC-2012

Nautel at IBC 2012 Wrap-Up

 

John Macdonald, the newest member of the Nautel sales team, had his first opportunity to join colleagues in presenting Nautel’s wide range of advanced products to customers at IBC 2012 in Amsterdam. John shares his experience direct from the show floor.

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Nautel-Transmitters-AM-MDCL-Power-Savings

Multiple Customers Use MDCL to Huge Success

 

Hear from four different customers running MDCL on a total of 11 Nautel transmitters – both new (NX) and old (XR, XL & ND). They share how easy it was to implement MDCL, which algorithm they used, their actual power savings, and the zero impact on station coverage and audio quality.

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Nautel-Customer-Service-Kevin-Rogers

Who Says Customer Service Can’t Innovate?

 

Going beyond the typical toll-free 24/7 telephone and email technical support services, Nautel’s technical support team, under the leadership of Kevin Rodgers, offers several innovative initiatives to help ‘keep broadcasters on the air no matter what.’

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Saving Power with MDCL now FCC Approved

Saving Power with MDCL now FCC Approved

 

Tim Hardy, Nautel’s Head of Engineering and a long-time advocate of energy-saving transmitter technologies by AM stations recently lobbied the FCC to establish procedures for the use of Carrier Control Algorithms by AM broadcasters in the U.S.

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DRM India Trial Transmitter Site

Nautel’s VS1 puts DRM+ On-Air in India

 

A Nautel VS1 transmitter with VSDRM+ exciter contributes to success in India’s DRM+ trial organized by All India Radio (AIR) and the DRM (Digital Radio Mondiale) Consortium.

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Nautel-Waves-Article-Smart-Packaging

Nautel’s Smart Packaging Design

 

Read how Nautel designs ‘Smart Packaging’ solutions using both heavy-duty wooden shipping crates as well as newly-designed cardboard shipping boxes for the VS Series transmitters.

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Nautel-Waves-Article-FAT

Why FAT is Cool!

 

Nautel customer Rolin Lintag gives three justifications he uses in order to get Factory Acceptance Testing (FAT) approved by employers, and shares his handy FAT checklist you should never go without.

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Nautel-Waves-Article-Smart-Design

Building Quality Products with Smart Design

 

We interview Jim Evans, Head of Operations who explains how Nautel’s design processes and manufacturing processes build quality and ‘Smart Design’ into each transmitter at every step along the way.

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Nautel-Waves-Article-Transmitter-Testing

How Nautel Tests a Transmitter

 

We interview Tim Oakes, Supervisor of Final Test for his perspective on what’s special about Nautel’s testing procedure.

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Nautel-Waves-Article-TCO

Total Cost of Ownership

 

Read our quick and simple explanation for calculating Total Cost of Ownership (TCO) for a new capital expense.

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Nautel-Waves-Article-Saving-Power

Saving Power in AM Transmitters

 

Nautel’s Head of Engineering, Tim Hardy illustrates how advances in AM transmitter technology has significantly improved power efficiency and reduced energy costs vs. older inefficient tube transmitters.

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Nautel-Digital-Radio-Showcase

Digital Radio Showcase Articles

 

Digital Radio Showcase is a regular column in the Nautel Waves newsletter featuring the latest technical news and information regarding in-band digital radio solutions.

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jeff-welton-nautel

Tips ‘n Tricks Articles

 

Tips ‘n Tricks is a regular column in the Nautel Waves newsletter featuring ways to get the most out of your Nautel products. It is currently written by Jeff Welton, Nautel Sales Manager for Central USA.

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