Nautel Inaugurates Fully Equipped Customer Service Centre in India
Staffed by a cadre of electronic engineers and maintaining a stock of key parts and modules, the new service centre will cover all of India.
Hackett’s Cove, Nova Scotia Canada and New Delhi, India – Nautel and Comcon Technologies have announced the creation of a Nautel Certified Service centre in New Delhi, India to support the growing number of Nautel transmitters in India. In the past year, Nautel and Comcon have partnered to install and commission nearly 5 megawatts of transmitters in India. Culminating a plan that has been in development since 2014, Andy Berry, Nautel’s Manager of Customer Service and Rakesh Aggarwal, Managing Director of Comcon, have signed an agreement that will create a substantial in-country parts store as well as a Nautel-trained team of support engineers in India tailored to the needs of the many Nautel solid state AM & FM transmitters that have been installed in the past 20 years including 27 Nautel high power MW-AM transmitter systems shipped in the past year.
Staffing the service centre are a team of four qualified and trained technical engineers. Services offered include warranty and non-warranty support, commissioning and training. The centre is located at S-54 Okhla Industrial Area Phase II, New Delhi.
“This move is a natural extension of the massive growth Nautel has seen in India recently, and will allow the company to better support its Indian customers,” said Aggarwal.
Nautel Manager of Customer Service Andy Berry agrees. “In the past few years, India has become one of Nautel’s most important markets, and this investment will help us enhance Nautel’s reputation for superior support,” said Berry, “with local support backed with Nautel Canada service and engineering.”
Nautel Project Manager Stephen Farley is facilitating the development of the customer service center as well as overall management of Nautel’s largest transmitter project to date, which is taking place in India. “Nautel is well on the way to completing the commissioning phase of the world`s largest digital radio implementation project for public broadcaster All India Radio,” Farley said. “This new centre further enhances Nautel’s world renowned Customer Service, tailoring it to the exact needs of the Indian market.”
Nautel has emerged as one of the world’s largest manufacturers of broadcast transmitters. With more than 14,000 transmitters deployed in over 177 countries since 1970, Nautel continues to lead the way in providing valuable new solutions for digital broadcasting and other applications.
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