ABOUT NAUTEL

Designing and building the best transmitters has always been our goal at Nautel. It will continue to be our goal. We have the best transmitter designers, and our products are built by the best transmitter craftsmen.

Product Lines

Product Development

Nautel Quality and Support

Keeping Customers on the Air

PRODUCT LINES

Nautel's product lines include:

• Medium wave AM and FM radio broadcast transmitters (both analog and digital)
• Navigational radio beacons
• Differential Global Positioning System (DGPS) transmitters
• Medium frequency ( MF) telegraph and NAVTEX transmitters
• High frequency (HF) amplifiers for dielectric heating applications

Building Quality into Transmitters

NUG - Helping You Along the Way

Ready to Serve You

NEW PRODUCT DEVELOPMENT

The broadcast industry has seen many innovations since Nautel built its first solid-state transmitter more than 35 years ago. Nautel's engineering department applies its many years of broadcast expertise to keep pace with changes in the industry and in technology, bringing customers the features they demand.

The latest innovation in broadcasting is digital radio. HD Radio and Digital Radio Mondiale (DRM) are poised to become the greatest revolution in radio broadcasting since the introduction of FM. Not only does a digital signal deliver very high quality audio, it also provides incredible efficiency. In fact, a digital broadcaster can serve a broadcast area using only 1/100 ^th the power needed with analog (AM and FM) broadcasting.

Nautel is a key player in this latest phase of radio broadcast technology, producing transmitters that are fully compatible with all the digital transmission methods being used around the world.

Nautel is big enough to offer cutting edge technology, but small enough to take care of every customer’s needs. Understanding customers' requirements allows Nautel to design products they want. In fact, Nautel builds transmitters that suit the exact specifications of each customer.

NAUTEL QUALITY AND SUPPORT

Nautel produces advanced technology and provides outstanding support. Thousands of customers in more than 170 countries have discovered that Nautel makes simply the best engineered transmitters.

Nautel builds transmitters that meet stringent quality standards at two ISO-certified manufacturing facilities, one in Canada and one in the United States. Nautel Limited and Nautel Maine Inc. feature CNC fabrication shops, light electronic assembly, final assembly and extensive test facilities. The two facilities also house a full inventory of parts, modules and subassemblies to support customers' maintenance needs. By using two separate facilities, Nautel increases its scheduling flexibility, guaranteeing on-time shipments to customers. The two facilities also provide complete redundancy in case of natural disasters or events that close borders to shipping.

DEDICATION TO KEEPING CUSTOMERS ON THE AIR

Nautel is committed to keeping broadcasters on the air throughout the life of their transmitters. Nautel’s highly capable technical support team has over 40 years of combined industry experience, and is available to work with you to resolve problems. Customers’ technical questions are answered by experienced broadcast engineers who are knowledgeable in all aspects of AM and FM broadcasting, and radio beacons. Nautel’s technical support specialists also perform field service work in order to resolve urgent or difficult problems.

Whether a Nautel transmitter is 30 years old or the most up-to-date model, Nautel’s knowledgeable technical professionals deliver the help that customers need, when they need it. Customers get direct access to excellent Customer Support 24 hours a day, 7 days a week, 365 days a year.

Nautel's technical support team also provides a comprehensive Training program that covers theory and the operation and maintenance of equipment. Courses are available onsite at Nautel facilities, at customer sites, or in a self-paced format.

When customers need parts, Nautel's customer service department takes orders day or night. Customers will soon be able to order parts over the Web, using Nautel’s new online ordering system. Nautel ships components from its complete parts inventory at its two facilities in Canada and the United States, minimizing shipping and customs delays.

BUILDING QUALITY INTO NAUTEL TRANSMITTERS

Each Nautel transmitter is a product of the pride and craftsmanship of dedicated professionals, ensuring customers top-notch performance and reliability. Nautel's production process relies on individual people working together as a team to build each transmitter. There are no assembly robots or fabrication lines. With an average of 15 years of experience perfecting their craft, Nautel's production staff provide unparalleled quality and attention to detail. That’s just one more reason why our transmitters are so reliable.

Nautel controls every aspect of production, from electrical components to sheet metal fabrication. Nautel customers don’t have to worry about the quality or availability of subcontracted parts or workmanship.

Nautel's manufacturing process follows strict quality standards. In fact, Nautel’s facilities are ISO9001:2000 certified. Nautel’s process is to build quality into each transmitter, instead of merely testing for it when the job is finished. Full lifecycle customer support

NUG - HELPING YOU ALONG THE WAY

An important part of Nautel's commitment to customer support is the Nautel Users Group (NUG), a community of Nautel customers and Nautel support agents. When a customer purchases a Nautel transmitter, they can signup to receive a password to the NUG website, giving them online access to:

• Technical FAQs
• Technical manuals
• Information sheets
  
• Field upgrade documents
• Special discounts on select Nautel training programs
• Annual NUG forums at the NAB show in Las Vegas, and at Nautel’s facilities in Canada and the United States
• Quarterly NUGGET newsletters featuring troubleshooting tips and user reports

The Nautel Users Group is one more way Nautel helps customers get the information they need, when they need it.

READY TO SERVE YOU

Nautel's sales team is always ready to address customers’ transmitter requirements. Using their many years of broadcast industry knowledge, Nautel’s sales representatives can guide the customer through each stage of the purchasing process.