Designing and building the best transmitters has always been our goal
at Nautel. It will continue to be our goal. We have the best
transmitter designers, and our products are built by the best
transmitter craftsmen.
In the coming years our challenge
will be to make Nautel transmitters more affordable, so that more
customers will be able to experience the Nautel difference. We need to
do this without compromising on our hallmark quality. Since “quality”
means different things to different people, we need to thoroughly
understand what quality means to each of our customers. We must
understand the needs of each of our customers.
Nautel has been a prominent force in the broadcast industry since 1969.
Superior performance, reliability and unparalleled technical support
allow Nautel to maintain a competitive edge in an industry that never
sleeps. Nautel builds some of the largest AM broadcast transmitters in
the world. We are the experts in this technology.
Nautel's product lines include:
- Medium wave AM and FM radio broadcast transmitters (both analog and digital)
- Navigational radio beacons
- Differential Global Positioning System (DGPS) transmitters
- Medium frequency ( MF) telegraph and NAVTEX transmitters
- High frequency(HF) amplifiers for dielectric heating applications
The broadcast industry has seen many innovations since Nautel built its
first solid-state transmitter more than 35 years ago. Nautel's
engineering department applies its many years of broadcast expertise to
keep pace with changes in the industry and in technology, bringing
customers the features they demand.
The latest innovation in
broadcasting is digital radio. In Band On Channel (IBOC) and Digital
Radio Mondiale ( DRM) are poised to become the greatest revolution in
radio broadcasting since the introduction of FM. Not only does a
digital signal deliver very high quality audio, it also provides
incredible efficiency. In fact, a digital broadcaster can serve a
broadcast area using only 1/100 th the power needed with analog (AM and FM) broadcasting.
Nautel is a key player in this latest phase of radio broadcast
technology, producing transmitters that are fully compatible with all
the digital transmission methods being used around the world.
But Nautel innovation isn’t limited to its broadcast transmitters.
Airports everywhere have benefited from Nautel's advancements in
navigational aid technology. Nautel takes a ‘whole system’ approach,
improving availability, performance and reliability. Nautel designers
have evolved the relationship between the non-directional beacon (NDB),
antenna tuning unit (ATU) and the antenna itself to create radio
beacons dependable enough to be trusted for the most mission-critical
applications.
Nautel is big enough to offer cutting edge
technology, but small enough to take care of every customer’s needs.
Understanding customers' requirements allows Nautel to design products
they want. In fact, Nautel builds transmitters that suit the exact
specifications of each customer.
Nautel produces advanced technology and provides outstanding support.
Thousands of customers in more than 170 countries have discovered that
Nautel makes simply the best engineered transmitters.
Nautel
builds transmitters that meet stringent quality standards at two
ISO-certified manufacturing facilities, one in Canada and one in the
United States. Nautel Limited and Nautel Maine Inc. feature CNC
fabrication shops, light electronic assembly, final assembly and
extensive test facilities. The two facilities also house a full
inventory of parts, modules and subassemblies to support customers'
maintenance needs. By using two separate facilities, Nautel increases
its scheduling flexibility, guaranteeing on-time shipments to
customers. The two facilities also provide complete redundancy in case
of natural disasters or events that close borders to shipping.
Nautel is committed to keeping broadcasters on the air throughout the
life of their transmitters. Nautel’s highly capable technical support
team has over 40 years of combined industry experience, and is
available to work with you to resolve problems. Customers’ technical
questions are answered by experienced broadcast engineers who are
knowledgeable in all aspects of AM and FM broadcasting, and radio
beacons. Nautel’s technical support specialists also perform field
service work in order to resolve urgent or difficult problems.
Whether a Nautel transmitter is 30 years old or the most up-to-date
model, Nautel’s knowledgeable technical professionals deliver the help
that customers need, when they need it. Customers get direct access to
excellent customer support 24 hours a day, 7 days a week, 365 days a
year.
Nautel's technical support team also provides a
comprehensive training program that covers theory and the operation and
maintenance of equipment. Courses are available onsite at Nautel
facilities, at customer sites, or in a self-paced format.
When customers need parts, Nautel's customer service department takes
orders day or night. Customers will soon be able to order parts over
the Web, using Nautel’s new online ordering system. Nautel ships
components from its complete parts inventory at its two facilities in
Canada and the United States, minimizing shipping and customs delays.
Each Nautel transmitter is a product of the pride and craftsmanship of
dedicated professionals, ensuring customers top-notch performance and
reliability. Nautel's production process relies on individual people
working together as a team to build each transmitter. There are no
assembly robots or fabrication lines. With an average of 15 years of
experience perfecting their craft, Nautel's production staff provide
unparalleled quality and attention to detail. That’s just one more
reason why our transmitters are so reliable.
Nautel controls
every aspect of production, from electrical components to sheet metal
fabrication. Nautel customers don’t have to worry about the quality or
availability of subcontracted parts or workmanship.
Nautel's
manufacturing process follows strict quality standards. In fact,
Nautel’s facilities are ISO9001:2000 certified. Nautel’s process is to
build quality into each transmitter, instead of merely testing for it
when the job is finished. Full lifecycle customer support
An important part of Nautel's commitment to customer support is the
Nautel Users Group (NUG), a community of Nautel customers and Nautel
support agents. When a customer purchases a Nautel transmitter, they
can signup to receive a password to the NUG website, giving them online
access to:
- Technical FAQs
- Technical manuals
- Information sheets
- Field upgrade documents
- Special discounts on select Nautel training programs
- Annual NUG forums at the NAB in Las Vegas, and at Nautel’s facilities in Canada and the United States
- Quarterly NUGGET newsletters featuring troubleshooting tips and user reports
The NUG is one more way Nautel helps customers get the information they need, when they need it.
Nautel's sales team is always ready to address customers’ transmitter
requirements. Using their many years of broadcast industry knowledge,
Nautel’s sales representatives can guide the customer through each
stage of the purchasing process. Visit www.nautel.com to find out how to reach a Nautel sales representative.
The following quotes from Nautel customers demonstrate Nautel’s
excellent customer relationships, commitment to quality, and leading
edge technology: - “I've been able to get enough information on the phone to let me solve the problem myself.” KCPW
- “I sent a module in for repair and asked Nautel to send me a new module. It came right away.” KCPW
- “They've been pretty punctual getting things back to us.” WIVK
- “They always have it here when they say it's going to be here.” CBHM
-
“It hardly gives me any problems at all. That thing has been under
water and keeps right on ticking. It's amazing!” KOAL, talking about
the AMPFET1
- “It's the reason why I recommend
Nautel when buying transmitters. It puts me out of the business having
to fix them at any expected time. On the last two I installed, I've had
to make only one or two service calls in the last 3 years.” KCPW,
talking about the XL12.
- “The best thing you fellows have is good service! A good product and you support it! I'm one of your biggest fans! WIVK
-
“The Field Service Bulletins that come out are excellent. We receive
them and we get them done, that kind of stuff. They are very nice and
helpful.” CBHM
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